Let us know which platform you'd like to outsource. We'll start with an assessment and health check, and then you'll receive a proposal outlining the scope, service level, and price.
Managed Services: 24/7 management
SUE takes over the day-to-day management of your IT platform: Linux servers, Kubernetes clusters, cloud environments on AWS, Azure, or Google Cloud, and your security via Cloudflare. Our in-house team of engineers monitors, patches, and troubleshoots 24 hours a day, with fixed response times. Your team retains control over priorities and changes, and no longer needs to handle on-call duties.
Management by engineers who know your environment
When an incident is assigned at SUE, it’s handled by an engineer from our own team who is familiar with your platform. It’s not a first-line service desk that simply forwards the issue.
Your platform can be hosted on-premises, in a Dutch or European data center, with a sovereign cloud provider, or on AWS, Azure, and Google Cloud. SUE manages where the platform is hosted. You decide where your data should be stored.
When should you bring in SUE?
01
Your team is too small to handle 24/7 management.
To staff a full on-call roster in a single field of expertise, you'll quickly need five to six people.
02
The knowledge is held by one or two people.
When they're away or on vacation, management comes to a standstill.
03
Your engineers are mainly busy with patches and troubleshooting
rather than focusing on improvement and innovation.
04
Your current management firm isn't providing what you need
For example, in Kubernetes or cloud native environments.
05
An audit (BIO, ISO 27001, NIS2) requires demonstrable management
Regular patch cycles, logging, incident procedures, and reports.
06
Your management partner must be certified.
SUE is ISO 27001 and ISO 9001 certified. An external auditor reviews our information security measures and management practices every year.
07
You've just migrated or upgraded
and want to ensure the new platform is managed effectively.
To find out whether and to what extent you should outsource management, read our guide on outsourcing IT management.
What does SUE manage?
By platform: Managed Linux, Managed Kubernetes, Managed Cloud, Managed Security, and Managed Infrastructure. For Linux environments with up to 150 servers, we offer a fixed-price package for outsourcing Linux management.
01
Linux
Monitoring, patching, hardening, upgrades, backups, and incident response for RHEL, SUSE, Ubuntu, Rocky Linux, and AlmaLinux
02
Kubernetes
Cluster management on Rancher, OpenShift, Talos Linux, EKS, AKS, or GKE: upgrades, monitoring, security, capacity
03
Cloud
Manage your environment on AWS, Azure, or Google Cloud, including cost monitoring
04
Security
Cloudflare Management for Zero-Trust Access, DDoS Protection, and Web Security
05
Infrastructure
On-premises virtualization, storage, and networking
What's included?
SUE Managed Services has a modular structure, so you get the services that best suit your needs. After the assessment, we define the scope, service level, and response times for each platform.
01
Observability
02
24/7 on-call response (P1/P2)
03
8x5 support (P3/P4)
04
Incident Management
05
Change Management
06
Patch Management
07
Backup and Restore
08
Identity and Access Management
09
Vulnerability Management
010
Compliance Management
011
Software Upgrades
012
Disaster Recovery
013
Capacity per component
014
Capacity Management
015
Service Manager
016
Reporting
How do you get started with Managed Services at SUE?
To learn how to properly prepare for a transition, read the guide on outsourcing IT management.
01
Introduction
We'll discuss your platform, your team, and what you want to outsource.
02
Assessment and Health Check
We assess the environment and identify the risks we need to address first.
03
Proposal
Scope, service level, response times, and price in writing.
04
Transition
We’ll streamline monitoring, access, and documentation; codify configurations; and take over management in phases, working with your current provider where necessary.
05
Manage and Improve
We will manage the platform starting from the handover. During our regular service meetings, we will discuss incidents, costs, and improvements.
Manage it yourself, manage it together, or outsource it entirely?
| Model | What SUE Does | Fits as |
|---|---|---|
| Co-managed | Nights, weekends, and specialized knowledge | Your own team handles the management during the day |
| Fully Managed | All platform management | Your team wants to focus on applications and improvement |
| By platform | For example, Kubernetes only or Linux only | You've already taken care of the rest |
The pros and cons of each model are outlined in the guide on outsourcing IT management.
Customer Results
01
24/7 management of AWS and Kubernetes. SUE manages Monaliro’s platform through Managed Cloud, covering everything from observability and patching to security and backups. Monaliro focuses on features and the business.
Read more
02
Kubernetes and security taken off your hands. SUE migrated Onyx One’s SaaS platform to Kubernetes and supports its management and security with Managed Services.
Read more
03
Scalable software without the need for in-house platform expertise. Two Stormin applications run on Kubernetes on AWS, managed via Multistax, with managed databases and automatic scaling.
Read more
About SUE
Modernize the code. Optimize the cloud. Run the platform.
SUE is a Dutch cloud native solutions partner that modernizes mission-critical applications, reduces cloud costs, and manages your platform. Specialists in Linux, Kubernetes, and the cloud.
29+
Years Experience
150+
Engineers and consultants
1.150+
Certifications
ISO
9001 & 27001
500+
Projects
75+
Research papersFrequently asked questions
All frequently asked questionsThis depends on the scope, the service level, and whether you need 24/7 incident response. After the assessment, you’ll receive a fixed monthly price—with no surprises later on.
Yes. You set the priorities, make changes, and determine the budget. You’ll have access to monitoring and reports; the configuration is stored in a repository that belongs to you; and during the service meeting, we’ll discuss what happened and what could be improved.
Yes. We’ll start with an assessment and health check, make arrangements for the handover with the current provider, and take over management in phases. We’ll address any missing documentation during the transition.
Yes, for the part that deals with the platform: patch policy, hardening, logging, access management, backups, and incident procedures. You’ll receive reports that you can use during an audit. Responsibility for compliance remains with your own organization.
Yes. With co-managed support, your own team handles support during business hours, and SUE takes over monitoring and incident response outside of business hours. To that end, we establish agreements in advance regarding runbooks, access, and handoffs.
Yes. SUE is certified to ISO 27001 (information security) and ISO 9001 (quality management). Both certifications apply to consultancy, projects, Managed Services, products, and research and development. The certificate numbers are 211802/A/0001/UK/En (ISO 9001) and NL 1519.1.1 (ISO 27001).
The biggest advantage is 24/7 coverage without having to maintain your own on-call schedule. Organizing your own 24/7 staff requires five to six people per area of expertise. Additionally, your knowledge of Linux, Kubernetes, or your cloud platform no longer depends on just one or two colleagues.
There are also drawbacks. Your in-house team is further removed from the technical side of things, and the handover process takes up your staff’s time during the first few months. Furthermore, without an exit plan, you become dependent on your management partner. Outsourcing is less cost-effective if your management is tightly tied to your own processes, or if you already have a large team with broad expertise.
Therefore, retain control over architecture, budget, and priorities yourself, and outsource day-to-day management. You can read about how to do this in the guide “Outsourcing IT Management.”
Yes. Since 1997, SUE has been managing mission-critical Linux, Kubernetes, and cloud environments for organizations in the Netherlands, using its own team of engineers. You choose which services SUE will handle for each platform: Managed Cloud, Managed Kubernetes, Managed Linux, or Managed Infrastructure.
Discuss your managed services needs with a engineer
Discuss your managed services needs with a engineer
Let us know which platform you'd like to outsource. We'll start with an assessment and health check, and then you'll receive a proposal outlining the scope, service level, and price.
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