Our Elastic Services

SUE has been providing Infrastructure & Operations services since 1997 and configures Elastic to fit the way your organization works, using your data sources and meeting your compliance requirements. You decide whether you want just consulting services or to entrust us with full management.

01

Consultancy & architecture


We design your Elastic architecture for observability, SIEM, or search, including sizing, retention, and the choice between Elastic Cloud, Serverless, or self-managed.

02

Implementation & migration


We'll set up Elastic and migrate your existing log sources, dashboards, and search indexes, with a parallel testing phase before you make the switch.

03

Licensing Advice


We'll help you choose between the Elastic Standard, Gold, Platinum, and Enterprise plans based on the features you need.

04

Managed Services


We manage your Elastic environment based on SLAs, from upgrades and index lifecycle management to monitoring your clusters.

05

Support

Need Elastic support right now?


Is your cluster growing faster than expected, are shards filling up, or are logs not coming in? Contact us, and a SUE engineer will help you troubleshoot the issue.

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We share Elastic's research and product news on SIEM, observability, and AI search. If there's a topic you'd like to see covered, please let us know.

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"With the Elastic Stack, we can quickly find the right data and turn it into real value. Simple and smart!"

Elastic Use Cases

01

Observability with OpenTelemetry and Elastic


Common Observability Challenges

Kubernetes clusters and microservices generate logs, metrics, and traces that end up scattered across separate tools, each with its own agent and license. The volume of logs often grows faster than the monitoring budget.

 

Consolidate your telemetry in Elastic Observability

We instrument your applications using Elastic Distributions of OpenTelemetry (EDOT), so your instrumentation runs on the open OTel standard. We run Elastic as a self-managed solution in your own environment or send your data to Elastic Cloud. With Streams, raw logs are automatically parsed and enriched, and Significant Events point you toward the root cause.

 

Advantages

No vendor lock-in on instrumentation, because OpenTelemetry is vendor-neutral. Lower storage costs per log thanks to logsdb, and SLOs and alerts that align with your Managed Kubernetes agreements with SUE.

02

RAG and AI search using Elasticsearch as a vector database


Common AI Search Challenges

Many AI pilots fail at the retrieval stage because the language model cannot find the correct internal documents or receives outdated context. A separate vector database alongside your existing search index is yet another system that needs to be secured and managed.

 

Build RAG on Elasticsearch

We combine keyword search and vector search (hybrid search) in Elasticsearch, using embeddings and rerankers via the Elastic Inference Service, including the multilingual models from the acquired Jina AI. With Agent Builder—which has been generally available since January 2026 with support for MCP and A2A—we connect agents to your own data using the language model of your choice. We start with an AI use case workshop led by our Data & AI team, so you first understand which question to answer with which data.

 

Advantages

Search, vectors, and agents on the platform you may already be using for logs or security. Requires less memory for large vector sets thanks to DiskBBQ, which searches vectors directly from disk.

The IT challenges

The volume of log and security data grows every year, and with it, the cost of your SIEM and monitoring tools. Since August 15, 2026, the Dutch Cybersecurity Act (Cyberbeveiligingswet, implementing NIS2) has been in effect, imposing a duty of care and a reporting obligation; financial institutions are also subject to DORA; and anyone using AI on their own data must comply with the AI Act. This calls for a single data platform for security, observability, and search, with costs you can estimate in advance.

How Elastic Helps

  • A single data layer: Elastic Security, Elastic Observability, and Elasticsearch all run on the same Search AI foundation, so you can load your data once and use it across multiple teams.
  • Open standards: Elastic claims to be 100% OpenTelemetry-native and publishes its detection rules as open source.
  • Flexibility in deployment: You can run Elastic as a SaaS solution in Elastic Cloud or Serverless, self-managed with ECK on Kubernetes, or in an air-gapped environment for sensitive setups.
Start Your Elastic Partnership

Work with SUE on your Elastic implementation

  • Architecture and sizing: We work with you to determine what data you’ll ingest, how long you’ll retain it, and what that will cost, before you purchase a license.
  • Migration step by step: From your own ELK stack or an older version of Elastic to a current environment, with a parallel testing phase. You’re in control of when to make the switch.
  • Kubernetes and Linux in-house: We already manage Kubernetes and Linux environments for our customers, so Elastic on Kubernetes fits right into our existing management workflow.
  • Managed Services: Management using SLAs, from upgrades and snapshot policies to maintaining detection rules.

Frequently asked questions

All frequently asked questions

Start by taking stock of your data sources, detection rules, and dashboards. Elastic offers Automatic Migration for detection rules (generally available since Elastic 9.2) and for dashboards (technical preview). We recommend running both platforms in parallel for a period of time so that your SOC can validate the new detections.

Yes, in two ways. With Elastic Cloud, Elastic runs the platform in a European cloud region of your choice, and we manage the configuration, setup, retention, and detection rules. If your data needs to remain on-premises or in your own cloud account, we run Elasticsearch in a self-managed configuration and handle upgrades, snapshots, and cluster management. We tailor shards and sizing to your growth, so you don’t have to keep resharding over and over again.
First, determine which logs you need and for how long, and define this in index lifecycle management using hot, warm, and cold tiers. According to Elastic, the logsdb index mode—available starting with Elastic 8.17—reduces log data storage by up to 65%. This feature is fully available in the Serverless and Enterprise licenses, so your choice of license is a factor in your calculations.

Yes. Elasticsearch stores dense and sparse vectors and combines vector search with keyword search and filters (hybrid search). Forrester named Elastic a Leader in *The Forrester Wave: Cognitive Search Platforms, Q4 2025*. With Agent Builder, you can build agents that communicate with other systems and language models via MCP and A2A.

Elastic Cloud or Serverless is the fastest option if you don’t want to manage clusters and your data can be stored in a European cloud region. A self-managed setup using the ECK operator on your own Kubernetes (including OpenShift, AKS, EKS, and GKE) is a better fit if your data must remain on-premises or air-gapped. We’ll help you choose based on data location, management overhead, and costs, and can take over management if you’d like.

Choose an experienced Elastic partner

Stefan Behlen
Stefan Behlen

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Choose an experienced Elastic partner

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